ContentHubGPT by GSPANN

Privacy Policy

Thank you for choosing to use ContentHubGPT (“the Platform”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, share, and safeguard your personal information when you access or use the Platform. By continuing to use the Platform, you acknowledge and agree to the terms outlined in this policy. If you do not agree, we advise you to discontinue the use of the Platform.

1. Information We Collect

We collect different types of information from users to improve our services and provide a better user experience. The following sections outline the types of data we collect, either directly from you or automatically through your use of the Platform.

1.1 Product Content, SEO Keywords, and Taxonomy Data

As part of managing your products on the Platform, you may provide various types of content, including product descriptions, images, SEO keywords, and taxonomy assignments. This information is integral to the core functionality of the Platform, as it allows us to:

  • Optimize SEO: We use the SEO keywords and related metadata to improve the visibility of your products in search engines.
  • Categorize Products: The taxonomy assignment helps us correctly categorize and organize your product information for better management.
  • Enhance Content Management: The product descriptions and images you upload are stored on the Platform, allowing you to easily manage and update your product listings.

This information is critical to ensuring that your product information is accurately reflected on the Platform and optimized for search engines and categorization.

1.2 User Account Information

When you register for an account on the Platform, we collect essential details to set up your profile and provide you with a customized experience. The information we gather includes:

  • Email Address: Used to verify your account, send you important notifications, and communicate with you directly.
  • Phone Number: Used for account recovery, two-factor authentication, and urgent communication if necessary.
  • Country: Helps us provide region-specific services, such as compliance with local laws and personalized experiences.
  • Company and Department: These details allow us to tailor services based on your organizational role and responsibilities.
  • Full Name: Used to personalize communications and create a more user-friendly experience when accessing the Platform.

This information enables us to personalize your interactions with the Platform, provide account access, and send important notifications or updates regarding your use of the Platform.

1.3 Automatically Collected Information

In addition to the information you provide, we collect certain data automatically when you interact with the Platform. This includes:

  • IP Address: Used for security monitoring, fraud detection, and geographic-based content.
  • Browser Type and Device Information: Helps us ensure that the Platform functions properly across different devices and browsers, enabling us to optimize performance.
  • Usage Patterns: By analyzing how you interact with the Platform (such as which features you use the most), we can better understand user behavior and improve our services accordingly.

The information gathered automatically is crucial for ensuring the security, functionality, and performance of the Platform.

1.4 Financial Information

We do not collect, store, or process any financial or payment-related information. All payment transactions are managed by trusted third-party payment processors. We do not have access to your credit card details or other sensitive financial data at any point. If you ever encounter requests for credit card information directly from the Platform, please report it immediately, as it could indicate a fraudulent attempt.

2. How We Use Your Information

We use the information collected to provide and enhance the Platform’s functionality and deliver a seamless experience. Below is a breakdown of how specific types of information are utilized:

2.1 Product Data

The product content, SEO keywords, and taxonomy data you provide are used exclusively for:

  • Managing Your Products: We ensure that your product listings are properly maintained and displayed.
  • Optimizing for SEO: The SEO keywords and other related data are used to help your products achieve higher visibility on search engines, thereby improving your discoverability.

This data is processed solely for improving and managing the products you list on the Platform and does not serve any unrelated purpose.

2.2 User Account Data

The account information you provide allows us to:

  • Personalize Your Experience: We tailor the Platform’s interface and content to suit your preferences and role within your organization.
  • Enable Access to Your Account: We use your email and phone number to provide secure access and account recovery options.
  • Communicate with You: We may send service-related notifications, updates, and promotional materials via email or phone, but you always have the option to unsubscribe from non-essential communications.

Your personal information is critical to ensuring a smooth and secure experience on the Platform.

2.3 Automatically Collected Data

The data we collect automatically, such as IP addresses and usage patterns, is used for:

  • Analyzing Trends: By understanding user interaction with the Platform, we can identify trends and improve features.
  • Enhancing Security: We use IP addresses and device information to detect any suspicious activity and protect against unauthorized access.
  • Improving Performance: Automatically collected data helps us optimize the Platform for better user experience and responsiveness.

3. Data Sharing and Disclosure

Your privacy is of utmost importance to us, and we only share your data under the following circumstances:

3.1 Third-Party Service Providers

We may share your information with trusted third-party partners who provide essential services such as:

  • Platform Hosting and Maintenance: Ensuring the continuous operation of the Platform.
  • Customer Support: Handling inquiries and offering user assistance.
  • Analytics and Performance Monitoring: Helping us optimize user experience by tracking key metrics.

These service providers are bound by confidentiality agreements and are only permitted to use your data for the specific services they are contracted to provide.

3.2 Legal Compliance

We may be required to disclose your information to comply with applicable laws, regulations, court orders, or other legal requests. In such cases, we will only disclose the minimum amount of information necessary and, where appropriate, will inform you of the disclosure unless prohibited by law.

4. Data Security

We employ industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: Sensitive data is encrypted during transmission and at rest to ensure its protection.
  • Access Control: Access to your personal information is limited to authorized personnel and service providers who need it to perform their tasks.

While we strive to maintain the security of your information, please be aware that no method of online transmission or storage is 100% secure. We encourage you to take precautions to protect your personal information when using the Platform.

5. Data Retention

We retain your data for as long as necessary to provide you with services or as required by legal obligations. The specific duration for which we retain your data may depend on the following:

  • Account Activity: As long as your account remains active, we retain your data to provide you with ongoing services.
  • Legal Compliance: In some cases, we may need to retain your data for legal, regulatory, or compliance purposes after account deletion.

If you decide to delete your account, we will retain only the necessary data to fulfill our legal obligations or as required to settle disputes and enforce agreements.

6. Your Rights

You have several rights in relation to your personal data, including the ability to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct or Update Information: Update any inaccurate or incomplete data.
  • Delete Your Data: Request that we delete your personal data, subject to certain legal or contractual limitations.
  • Restrict Processing: Request that we limit how we use your data in specific circumstances.
  • Data Portability: Receive a copy of your data in a machine-readable format.

To exercise these rights, contact us at the details provided at the end of this policy.

7. Children’s Privacy

The Platform is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it immediately. If you believe that a child has provided us with personal data, please contact us.

8. Changes to this Privacy Policy

We may modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. In the event of significant changes, we will notify you via email or through the Platform. Your continued use of the Platform following the update constitutes your acceptance of the revised policy.

9. GDPR and CCPA Compliance

9.1 GDPR Compliance

If you are located within the European Union, your personal information is processed in accordance with the General Data Protection Regulation (GDPR). The lawful bases for processing your data include:

  • Consent: You have provided consent for us to process your data.
  • Contractual Necessity: Processing is necessary for the performance of a contract with you.
  • Legal Obligations: Processing is required to comply with the law.
  • Legitimate Interests: Processing is necessary for the legitimate interests of our business, such as improving Platform functionality.

As a data subject under GDPR, you have additional rights, including the right to object to the processing of your data and the right to data portability.

9.2 CCPA Compliance

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with the following rights:

  • Right to Know: Request details about the personal information we collect and how it is used.
  • Right to Delete: Request deletion of personal information, subject to certain legal exceptions.
  • Right to Opt-Out: While we do not sell personal information, you have the right to opt-out of the sale of your data to third parties.

We will not discriminate against you for exercising your rights under CCPA.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

Email: chgpt-support@gspann.com

Mailing Address: GSPANN Technologies, Inc. 362 Fairview Way, Milpitas, CA 95035 U.S.A.

We are committed to protecting your privacy and ensuring transparency in how your data is used.